Verbatims (free-text responses) contain the real insights into the minds of your customers. But, how can you ensure they're analyzed correctly?

In this white paper, you’ll learn the answer to:

  • How consistent and reliable is manual coding?
  • Is automating coding for NPS verbatims a good option?
  • How does automated coding compare to manual?
  • Can algorithms turn NPS feedback into actionable information reliably?

Fill in your details to get the white paper straight away.