Free-text responses contain the true customer insights. But, how can you ensure your analysis is correct?

Get our white paper: “Reliable and Scalable Analysis of NPS® Verbatims”. You’ll learn the answers to these questions:

  • How consistent and reliable is manual coding?
  • Is automating coding for NPS responses a good option?
  • How does automated coding compare to manual?
  • Can algorithms turn NPS feedback into actionable information reliably?

Fill in your details to get the white paper straight away.