Verbatims (free-text responses) contain the real insights into the minds of your customers. But, how can you ensure they're analyzed correctly?
In this white paper, you’ll learn the answer to:
- How consistent and reliable is manual coding?
- Is automating coding for NPS verbatims a good option?
- How does automated coding compare to manual?
- Can algorithms turn NPS feedback into actionable information reliably?
Fill in your details to get the white paper straight away.