Winning and maintaining stakeholder buy-in is critical for any CX program, but when we surveyed the CXPA member base, 69% reported average or below-average levels of stakeholder buy-in.
Join expert practitioners Gary Batroff (CX Strategy, West Monroe Partners) and Annette Franz (CEO, CX Journey) as we discuss the survey results and learn how to overcome the top challenges we all face.
You will learn:
- 3 top obstacles to securing stakeholder buy-in in 2019 and how to avoid them
- How to get executives to listen and respond to what customers are saying
- 5 keys for making the business case for CX initiatives
“The results are the best I have seen from any software solution I have tested, by a clear margin.”
Maurice FitzGerald - Head of CX at Hewlett Packard