Best practices for open-ended question analysis

Download the free e-book to learn how leading CX teams make sense of free-text feedback at scale. Inside you'll learn modern techniques to glean deep customer insights, including:

  • 3 key rules for coding open-ended questions
  • The advantages and disadvantages of code frames
  • 4 ways to choose high quality codes
  • The accuracy of coding open-ended questions

Get your free copy today!
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Maurice FitzGerald - Head of CX at Hewlett Packard