How do you ensure NPS free-text responses are analyzed correctly?

Free-text responses contain true customer insights, but how can you ensure your analysis is correct? Get our white paper: “Reliable and Scalable Analysis of NPS® Verbatims”. You’ll learn the answers to these questions:

  • How consistent and reliable is manual coding?
  • Is automating coding for NPS responses a good option?
  • How does automated coding compare to manual?
  • Can algorithms turn NPS feedback into actionable information reliably?

Get your free copy today!

NPS verbatims

Curious how leading companies leverage AI to analyze text from NPS verbatims and other feedback sources?

Watch this quick demo of Thematic.
 
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Maurice FitzGerald - Head of CX at Hewlett Packard